When accessing OneDrive on the browser, if you get onedrive.live.com is currently unable to process this request message with HTTP ERROR 500, you need to follow these steps to fix the problem. Whether you are getting this error on Google Chrome, Mozilla Firefox, Microsoft Edge or any other web browser, you need to follow the same set of options to get rid of this problem.
The error message says:
This page isn’t working
onedrive.live.com is currently unable to process this request.
HTTP ERROR 500
This error message can appear in two different situations. First, when you open OneDrive official website on your browser. Second, when you try to open a file. If the second scenario is true for you, you should ensure that the file is intact before following the solutions below. If you opened a file earlier, delete it later, then, trying to edit the document in the open tab, you will receive the aforementioned error.
OneDrive.live.com is currently unable to process this request.
To fix onedrive.live.com is currently unable to process this request error, follow these steps:
- Refresh the page
- Try in private browsing mode
- Change internet connection
- Disable VPN and Proxy
- Change DNS
- Clear cookies and cache
Let’s look at these steps in detail to learn more.
1]Hard Refresh the page
Sometimes refreshing the page fixes the problem in a few moments. If there was a sudden issue at the end of OneDrive, you can get rid of the error screen by reloading the webpage. Regardless of the browser you are using, you can easily reload the page by pressing the CTRL+F5 key to refresh the web page.
2]Try incognito mode
Suppose you recently changed many settings and after that some websites started showing such kind of error messages frequently. If so, you can try opening the same webpage in an incognito or incognito window. Since incognito mode does not have any of the settings and options of standard mode, you might be able to see the web page without any errors.
3]Change internet connection
There are two reasons why this solution may work on your computer. First of all, if there is an internet connection problem on your PC, it will be fixed. Second, if there are any issues with DNS, you can fix them by changing the internet connection source. Therefore, if you have a second Internet source, it is recommended to use it before reloading the page the next time. This can be a mobile hotspot, another Wi-Fi network, an Ethernet connection, etc.
4]Disable VPN and Proxy
Often VPN and proxy create such problems. Even if you have a reliable VPN or proxy, there may be issues on their end. If their servers are unresponsive for some reason, you won’t be able to access any website, including OneDrive. That is why it is recommended to disable VPN or proxy.
Lily: How to disable proxy or prevent proxy settings from being changed
As mentioned earlier, an incorrect DNS setting can also cause this error. Also, if the current DNS is having issues right now, you might have the same problem. This is why it is recommended to change DNS and opt for Google Public DNS. To do this, follow these steps:
- Hurry Win + R to open the Run prompt.
- Type ncpa.cpl and hit it Walk in button.
- Right-click on the current internet source and select Properties.
- Double click on the Internet Protocol Version 4 (TCP/IPv4).
- Choose the Use the following DNS addresses option.
- Preferred DNS server: 22.214.171.124
- Alternate DNS server: 126.96.36.199
- Click it OKAY button to save the change.
Then restart your browser and try to open the OneDrive website. It should open without any errors.
6]Clear cookies and cache
If none of the above-mentioned solutions work for you, you can try clearing OneDrive cookies and cache. Sometimes these things could cause massive issues like this. That’s why it’s recommended to clear OneDrive cookies and cache and try to open the same web page. No matter which browser you use, you can follow this guide to remove them. Then you will be able to open OneDrive website and files without any error.
How can I fix Currently unable to handle this request?
If you get onedrive.live.com is currently unable to process this request, you need to follow the above solutions. However, as said before, there are two aspects you need to keep in mind. First, you need to check with OneDrive whether there is a problem or not. Second, you need to find solutions to fix HTTP ERROR 500, which is quite common among various standard browsers.
Why is my OneDrive temporarily unavailable?
If you can’t access OneDrive or OneDrive is temporarily unavailable on your browser, check whether or not you can access other websites. If yes, you need to check whether OneDrive is currently down or not. Then you can follow the above mentioned solutions one after another to get rid of this problem.
That’s all! Hope you can access OneDrive now.
Lily: How to fix HTTP error 503 the service is unavailable.