Telstra recognizes Bigpond’s messaging problem and suggests using webmail

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With the aim of building a connected network, the telecommunications company Telstra is expanding in Australia.

Bigpond email, on the other hand, provides IMAP access to Telstra Mail so that it can be connected to both phone and desktop email clients.

As much as it seems useful, Telstra is trying to phase out the Bigpond brand. But there are still many users associated with Bigpond.

These users find it difficult to send and receive emails this morning using Bigpond.com.

Are Telstra’s messaging services (including bigpond) currently down? Unable to access emails for more than a day.

Hi. Is there a problem with the bigpond email?
I can send e-mails but I cannot receive them. I am 2 hours south of Sydney. Thank you.

telstra-bigpond-email-issue
Source (1, 2, 3, 4, 5, 6, 7)

The affected batch can no longer receive and, in some cases, send e-mails. It affects the regular activities of users.

The company has tried to fix the issue and claims it has been resolved, but a flood of reports suggests the issue persists.

We are aware of some issues with previously Bigpond emails which have been fixed. Try restarting the client you are using or access the email through webmail. Tell us if it works. (Source)

Support further states that they are working hard to fix this issue as soon as possible and may fix it soon.

Hi Pat. We are working hard to resolve this email issue as quickly as possible. (Source)

Meanwhile, users can use Bigpond webmail to send and receive emails from here.

That said, we will continue to track this issue and update as a solution or workaround becomes available.

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