The “opportunistic” rise in the price of eir emails criticized

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TD freelance Michael McNamara called telecoms provider eir’s decision to introduce a second price increase in a year for his eircom.net email addresses “opportunistic” at a time when the Irish economy is under stress. increasing pressure.

The webmail service was free for 20 years until a monthly fee of € 5.99 was introduced in July 2020. Customers were informed this week that the monthly fee would drop to € 9.99 from the 1st. July, which MP McNamara said is “unfair to customers at a time when the economy is struggling to recover.

Customers received email and SMS notifications of the price increase today. The company had announced plans to bill for emails last year, but delayed the introduction of the fee for several months after being pressured by the public to do so during a pandemic.

“The webmail service is used by tens of thousands of people across the country and remains particularly popular among voluntary organizations, schools and community associations,” said MP McNamara.

Clare TD continued, “In County Clare, several hundred people and businesses continue to use the eircom address that was initially provided free of charge after Ennis was invested in $ 19 million. euros in Information Age Town by Eircom in 1997. It almost seems that eir is intentionally seeking to withdraw from the email services market and further emphasizes the disconnection between private operators and the fulfillment of their responsibility to business. “

Customers received email and SMS notifications of the price increase today.

“Eir pointed out that the initial price increase would allow the company to invest in maintenance and service improvement in the future, but customers say there is little evidence that such improvements will happen. be materialized. Also, it seems unreasonable for eir to now say that the service will cease for customers and that they will have their accounts permanently deleted if they do not provide payment arrangements after 60 days, ”said MP McNamara.

“I criticized eir for its low level of customer service, especially during the pandemic. I have repeatedly called on the government to accelerate its proposed plan to give ComReg additional powers to impose additional penalties on service providers. The more this legislation is delayed, the more I fear that the customers of our telecom customers will be the losers, ”concluded MP McNamara.

Independent Member of Clare Michael McNamara


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