Zoho TeamInbox Review | TechRadar

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Organizing hundreds or thousands of email chains can be a nightmare, especially when multiple people are trying to use the same inbox.

Zoho TeamInbox is a shared inbox tool that aims to make it easier to work on emails with a group of people.

In our Zoho TeamInbox review, we take a look at how it works, what you can do with it, and whether you should consider it one of the best messaging services for your needs.

Price

Five or fewer users will cost you $ 10, but go over five users and you pay $ 5 for each user (Image credit: Zoho)

Packages and prices

There are several ways to get Zoho TeamInbox. First of all, it has a 14 day trial so you can try out all the features before you pay a dime.

It’s also included for free with Zoho One, Zoho’s umbrella product that starts at $ 37 / employee / month. It might sound steep, but Zoho One has over 40 powerful business apps that cover everything from payroll to recruiting.

If you prefer to buy Zoho TeamInbox as a standalone product, it costs $ 10 / month for up to five users. If you exceed five users, you have to pay full price ($ 5 / month) for all users. You can get a 20% discount if you pay annually.

Characteristics

Zoho TeamInbox works by having one or more email addresses shared between teams of people. Everyone has visibility into processed threads, which are sorted into unassigned, open, archived, and held categories.

Multiple teams with multiple inboxes

You can create multiple teams, each with multiple inboxes (Image credit: Zoho)

Multiple teams and inboxes

You can set up multiple teams, and each of those teams can have multiple mailboxes that they deal with. You might want to separate complaints, business inquiries, and invoices into separate channels, for example.

Emails can be shared with teammates for review before sending, and email strings can be assigned to specific team members. You can follow specific email channels to monitor issues that are not assigned to you.

Debates

Each messaging channel can have its own chat (Image credit: Zoho)

Debates

Each email channel can have its own discussion, accessible on the right side of the interface. Here you can discuss the topic with colleagues without adding to the email channel. This can be useful in a helpdesk application, for example.

Rules

Each team can have their own set of rules to automate processes (Image credit: Zoho)

Rules

Each team inbox that you create can have its own set of automated rules. You can add various conditions that trigger the rule and the actions that occur when the rule triggers.

For example, you can set a rule that if emails are received from known press addresses, they are automatically marked “press” and specific teammates are notified.

Interface

To receive emails in your TeamInbox, you must connect an existing email address (Image credit: Zoho)

Interface and in use

To use Zoho TeamInbox, you must first create at least one team and add members to it. Next, your team needs at least one inbox. This is easy to configure using the TeamInbox wizard.

You need to send emails in the system first, and Zoho TeamInbox gives you three options. You can retrieve emails from an existing email address using POP3, connect an existing Microsoft email account, or configure automatic forwarding of emails to TeamInbox from your service provider. messaging.

Although Zoho TeamInbox looks like any other webmail system at first, there are some interface quirks that take some getting used to. Where email filters are usually found in a global settings menu, here you need to right-click on the team name and choose Manage Team to find them. Do you want to set an email to not be read? You’ll find the option in a hidden menu only visible when you hover slightly to the left of the email title.

Support

Zoho offers various paid support plans in addition to a free plan (Image credit: Zoho)

Support

If you choose a Zoho One plan, Zoho offers free support and two levels of paid support. Free support includes email, live chat, and phone support, but they’re only available during regular business hours, Monday through Friday.

Premium Support costs 20% of your Zoho subscription fee and adds 24-hour support Monday through Friday, while Enterprise Support costs 25% of your subscription fee and gives you 24-hour support and 7 days a week. You also get other benefits, such as a dedicated technical account manager.

Zoho TeamInbox is a simple enough product that you rarely need to contact support. Still, without a Zoho One plan, you’re relegated to emailing the TeamInbox team for help. In our testing, it took about 46 hours to receive a response, although agents were familiar with the product.

The competition

Zoho TeamInbox is far from the only system available that aims to resolve issues caused by a shared inbox. Most customer relationship management (CRM) systems do this. HubSpot is one of the leading CRMs in the market and includes the conversations tool that connects team email aliases to a shared inbox.

Outpost is a shared inbox tool that is even closer to Zoho TeamInbox in terms of functionality. It also offers great analytics and reports on your emails, but at $ 14.95 / user / month, it’s significantly more expensive than Zoho TeamInbox.

Final verdict

Zoho TeamInbox may be the perfect solution for a small business that has a busy shared inbox. After about half an hour of setup, this shared inbox could be split into multiple teams, each with their own set of virtual inboxes.

But Zoho TeamInbox is in a strange place between a standard shared group messaging setup and a CRM system. It’s a stand-alone system that doesn’t offer anything like lead tracking, customer behavior metrics, or even any meaningful way to store data about email users who contact you. It’s hard to see how Zoho TeamInbox could adapt to the needs of a larger business.

With its 14-day free trial, it’s easy to try it out for yourself. If you’re struggling to keep track of a shared inbox, Zoho TeamInbox may be the inexpensive workaround you need.


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